Refund and Returns Policy

At The Lozada GEN, we are committed to delivering high-quality programs, digital resources, and transformative experiences. Your satisfaction is important to us, and this Refund & Returns Policy outlines the conditions under which refunds or returns may be granted.

1. Digital Products (E-books, Templates, Courses)

• All digital products are non-refundable once purchased, due to the instant access nature of the materials.
• If you experience technical issues accessing your purchase, please contact us at [your email] and we will ensure you receive your product.

2. Consulting & Programs (Blueprints, Training, Strategic Sessions)

• No refunds are available once services have been delivered.
• If you wish to cancel a booked session:
  • Cancellations made at least 72 hours in advance may be rescheduled without penalty.
  • Cancellations made within 72 hours will be forfeited and cannot be rescheduled.

3. Events, Workshops & Retreats

• Tickets and registrations for events are non-refundable but may be transferred to another participant with prior written notice.
• In the event that The Lozada GEN cancels an event, participants will receive a full refund or the option to apply credit toward a future event.

4. Physical Merchandise (if applicable)

• Merchandise may be returned within 14 days of delivery, unused and in original packaging, for a full refund (excluding shipping).
• Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.

5. Exceptions & Discretion

• We reserve the right to make case-by-case exceptions at our discretion in situations of proven hardship or extenuating circumstances.

6. Contact Us

For any questions or support with your order, please reach out:
📧 jessica@thelozadaglobalgen.com
🌐 thelozadagen.com