Description
From team member to confident leader
Most supervisors are promoted because they were great at the work. Then they are handed a crew and no training. They do what their old boss did, or they do nothing, and good people leave. A crew member earning $28 an hour costs about $29,000 to replace. Lose three, and that crew has burned $87,000.
The First-Time Supervisor Development Program closes that gap. It is a practical, self-paced course that teaches new frontline leaders how to lead with fairness, clarity and sound judgment, one skill at a time, with tools they use on the job the same week.
Who it is for
- Newly promoted supervisors, leads, foremen and shift leaders
- Construction, field services, manufacturing, distribution and other operations
- HR and operations leaders who need a ready-made program for their new leaders
What is inside
- 10 modules and 40 lessons, each with a clear explanation, a real workplace situation, a step-by-step method, model language and the most common mistake to avoid
- 10 integrated cases set in jobsites, warehouses, plants, shops and service routes
- 40 knowledge-check questions with explained answers
- 10 field tools, from a first meeting planner to a coaching record and an escalation checklist
- Manager observation rubrics so readiness is based on observed behavior, not just completed worksheets
- A 13-week implementation schedule with manager check-ins
The 10 modules
- From Coworker to Supervisor
- Learn Your People
- Set Expectations and Communicate
- Plan, Prioritize, and Delegate
- Coach Performance and Accountability
- Handle Conflict and Difficult Conversations
- Onboard and Develop Employees
- Support Retention and Workforce Stability
- Supervise Responsibly and Escalate
- Your First 90 Days
Written by Jessica Lozada
Jessica Lozada is the founder of The Lozada GEN and an HR leader with more than 20 years of experience across the U.S., Puerto Rico and Latin America. At one company she helped cut turnover from 239% to 120% over six quarters and recover more than $1 million a year. Supervisor training was one of the four changes that made it happen.
Format and license
- Instant download, 71-page PDF, US Letter, printable
- Single-user license for one supervisor. Training a group? Choose the Team License for up to 10 supervisors.
- Also available in Spanish: Programa de desarrollo para nuevos supervisores
This program is an educational training product. It is not legal advice and does not replace employer policy, required safety training or HR guidance.
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